Apple

Apple ID Now Required For Genius Bar Appointments

Posted on September 30th, 2013 by

genius-bar-appointments

Depending upon how you look at it, signing up for a Genius Bar appointment online either got a little more convenient, or Apple IDs just inched a little closer to creepy Big Brother-esque omnipresence. Either way, if you go to Apple's online Genius Bar appointment page, you will now need to enter your Apple ID in order to secure your next appointment. Before, only email address and name were needed.

This does make things somewhat more convenient for users, inasmuch as your history and info will already be there for quick access. On the other hand, this does mean all your history and info will be available for quick access, which may make some people feel a little wary. Given that you can't make appointments by phone, and only a limited number of walk-in appointments are available, this makes it a lot harder to keep your activity out of that ecosystem.

It's also been pointed out that part of the purpose of this change may be to address the scalping of Genius Bar appointments, which is apparently rampant in China. This is certainly laudable, as it's exceedingly lame that fraudsters are profiting on this; it'd be the computer equivalent of selling doctor's office visits.

What are your feelings on this change? Do you find this to be a super-happy increase to your ease of use? Or do you think you'll just take your chances with a walk-in appointment next time you need some time with a Genius?

photo credit: xeeliz via photopin cc

  • Paul Higby

    Seems to me that this would allow users’ repair history to be more easily tracked. Say you brought your iPhone in for service and it was replaced a day before your warranty expired. You and Apple now have a record of that and can prove the 90-day warranty on your replacement. If your cellular provider needs proof to transfer their own insurance to the replacement device, this makes it easy (and my experience is that the Genius will help make this happen when the device is replaced). This also protects Apple (provided repairs are accurately and completely documented): you can’t come in and say that they broke your hard drive during the last Genius Bar visit if you’ve never been in the store. My opinion: using a single point of reference is always safer and more accurate. Added benefit: customer’s in charge of customer’s appointments, so no chance of saying “I want an appointment Tuesday” and having the store operator set one up on Wednesday in error.

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