Macintosh Technical Support Representative

Intego is currently looking for a Technical Support Representative for the company’s Austin, Texas team. As a Technical Support Representative you will be responsible for providing both telephone and email support for our entire line of Mac OS X security products.

Responsibilities include:

• assisting customers with technical issues;
• beta testing software programs;
• writing bug reports;
• analyzing and troubleshooting moderately complex issues/problems;
• escalating problems appropriately;
• documenting and reviewing solutions to common problems;
• writing and publishing questions and answers for the company's knowledge base;
• interfacing with software engineers.

The candidate must have a demonstrable working knowledge of the Mac OS X operating system and networking basics.

Excellent English and communication skills (both oral and written) are imperative. Candidates must be autonomous, able to manage projects on their own, and have a meticulous eye for detail. An ability to work with an international team and non-US customers is essential, and fluency in foreign languages (French, German or Spanish) is a plus.

* Experience in Technical Support or Customer Service call centers or help desks.
* Experience supporting Mac OS X systems; networking troubleshooting a plus.
* Bachelor's degree in IT is preferred but not necessary.

Please e-mail your resume with salary history to with AUS_SUPPORT in the subject line.

Compensation: Salary commensurate with experience and abilities, plus benefits.
Location: Austin, TX

Equal Opportunity Employer M/F

home | contact